Customer Consultant – Secunda
Job Description
Dis-Chem Pharmacies requires the dedicated offerings of a Customer Consultant for their Secunda store. The reason will be to have interaction with Dis-Chem’s customers, and supply them with the vital facts to tackle inquiries concerning merchandise and services. Deal with, and assist get to the bottom of any purchaser complaints and concerns.
Minimum Requirements:
Essential:
Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
At least 1-year trip in administration or public relations
Strong conversation and patron interplay skills
Computer literate – MS Office
Willing and capable to work retail hours
Advantageous:
Administration / Customer Service / Public Relations qualification
Third extra language
SAP experience
Job Description:
Ensure correct statistics taking pictures and completion of documentation is done
Check card balances, card reviews and/or statements for customers
Manage each day and weekly stock manage cards, magazines, utility forms, toddler bags, tour kits, promotional items, companion goody bags, free presents and different promotional items
Ensure Accurate Process of Transaction – TRMS – shooting and reporting
Manage inventory manipulate and shrinkage
Checkpoint reversals on statements
Check the guide point’s allocation on card reviews and statements, to make certain all guide allocations are given via to the Admin Manager on a each day basis
Ensure superb inside verbal exchange (within patron service/benefits programme)
Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
Manage and document complaints and compliments via the patron provider diary
Ensure high quality exterior verbal exchange (customer feedback)
Respond to written or email queries on a variety of platforms
Ensure Store Manager and applicable personnel are stored knowledgeable of all factors concerning the gain programme
Adhere to superb cellphone etiquette at all instances in accordance to Dis-Chem’s SOPs
Accurate recruitment and taking pictures of customers
Coordinate and manipulate in-store activities and promotions
Create a central factor of contact for all common queries, compliments and complaints
Assist clients with any queries, and refer clients to the fabulous departments the place applicable
Ensure visibility of the Benefits Programme signage and/or modern-day promotional signage concerning the Benefits Programme displayed at the consumer carrier assist desk or until points
Be seen on the keep ground when a 2d Customer Consultant can relieve you at the Customer Consultant department Provide applicable gain programme coaching to all departments, and make certain implementation of training Adhere to Dis-Chem insurance policies and procedures, SOPs and fitness and protection policies and regulations
Competencies:
Essential:
Administration of consumer relations
Strong command of the English and Afrikaans languages
Exceptional conversation and lively listening skills
Problem-solving skills
Sound analytical skills
Patience
Honest and trustworthy
Time management
Ability to lead with the aid of example
Advantageous:
Relevant administration course
Knowledge of the POPI and Consumer Protection Act
Third extra language
Special prerequisites of employment:
Willing and capable to work retail hours
Valid driver’s license and very own dependable transport for journey to conferences and training
South African Citizen
Clear credit score and crook records
Remuneration and benefits:
Market-related salary
Medical aid
Provident fund
Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.