Cell c Assistant Apply Now
Job Description
At Cell C, we are now not simply a telecommunications company; we are a people-centric and consumer-focused organisation dedicated to handing over remarkable experiences to our customers. In line with our dedication to customer-centricity, we are looking for a Sales Consultant on a 3-Month Fixed-Term Contract (FTC) at The Atrium Berea save to be part of a dynamic crew of #Unstoppables.
Purpose of the Job:
To grant splendid expert offerings in dealing with our customers, making sure that queries are resolved effectively and effectively. To engage with clients to furnish and method facts in response to inquiries, worries and requests about merchandise and offerings inside the Service Centre SLA.
Main Responsibilities:
Customer Service & Sales
- Ensure all consumers are welcomed in a expert manner
- Ensure that Service Centre surroundings is conducive to using income and providing awesome service
- Maintain and replace applicable insurance policies and processes inside the store
- Build and preserve relationships with customers
- Ensure a expert photograph is portrayed throughout all interactions with customers
- Ensure all orders, forms, functions and requests are processed barring delay
- Ensure all requests and unresolved troubles are directed to the distinct useful resource besides delay
- Ensure correct administration of customers’ accounts
- Ensure a distinct audit path of all patron interactions and transactions are without problems accessible
- Ensure a targeted report is maintained of all inquiries, feedback and complaints and movements taken.
- Ensure superb administration management
- Effectively talk and coordinate with inner departments
- Ensure immediate response to patron inquiries with interest to element and accuracy
Complaint Resolution - Obtain and consider all applicable data to deal with inquiries and complaints
- Ensure patron verifications are carried out always and any discrepancies are raised right away to management
- Resolve product or carrier issues by means of clarifying the customer’s complaint; identifying the reason of the problem; deciding on and explaining the first-rate answer to remedy the problem; expediting correction or adjustment; following up to make sure decision inside the shortest timeframe. Ensure that a accurate stage of appreciation and expertise of Cell C’s merchandise and offerings are maintained at all times, making sure that patron queries can be dealt with precisely and appropriately
- Be inclined to pay attention to and assist colleagues and group participants with expert problems, devoting time to impart expertise, infusing self assurance and expressing tremendous expectations involving the team’s and Service Centre’s performance
Stock - Ensure that inventory forecasts are submitted weekly as per agreed upon time frames
- Manage income order seize system every day to make certain turnaround instances is adhered to as nicely as orders are captured accurately
- Check that each day money up record displays no money variances
- Ensure all transactions processed inside the day are right and are in a balanced position
Finance - Ensure all files are filed with one hundred percent accuracy and can be accessed with ease and is audit compliant
Administration and Report Generation - Submit weekly and month-to-month file to Manager
- Submit any different ad-hoc reviews on request
Health and Safety Compliance - Conform and adhere to Safety, Health and Environmental legislative requirements
- Report any fitness and protection concerns/incidents in the place of job to the manager/health and protection representative
- Assist Cell C to set up and keep a wholly compliant Healthy and Safe Work Environment
- Attend the Safety, Health and Environmental workshops as required by using management
Perform any different associated responsibilities as requested with the aid of Management
Minimum Qualification
- Matric + NQF five – Certificate / interior workshops and tested on line self-help courses, gaining understanding in the Customer Service, Sales Industry
Experience
- 6 – 24 months ride in sales, retail or carrier environment
- ICT Product information would be advantageous
- Ability to enlarge sales
- Knowledge of applicable laptop application
“Cell C is an equal possibilities employer, dedicated to fostering a various and inclusive place of business the place all personnel are dealt with pretty and with respect, regardless of race, gender, age, disability, or any different blanketed characteristic.”