Officer Customer Service Area x4 – Eskom
Apply for the Officer Customer Service Area x4 function at Eskom Distribution, Gauteng Cluster Business Unit. Fixed Term Contract function primarily based in Midrand inside the Retail Department.Career advice
Job Overview
Company: Eskom
Industry: Electricity, Energy & Water Supply
Job Title: Officer Customer Service Area x4
Location: Midrand, Gauteng
Contract Type: Fixed Term Contract
Job Category: Customer Service
Task Grade: T12
Remuneration: Market Related
Application Deadline: 28 June 2026
Reference: eskom_005371
EE Position: No
Job Introduction
Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is searching for 4 (x4) Officer Customer Service Area professionals.Health Department vacancies
This position is accountable for turning in wonderful purchaser provider and managing consumer interface operations inside a described geographical area. The role focuses on making sure environment friendly provider transport throughout patron relationship management, billing processes, and carrier connections.
Key Responsibilities
Perform universal supervisory responsibilities inside the consumer provider area
Manage and hold correct consumer data
Handle end-to-end frequent provider activities
Build and hold sturdy purchaser relationships
Manage citation and electrical energy connection services
Oversee merchandising and pay as you go electrical energy services
Support income series and purchaser billing processes
Skills & Competencies Required
Behavioral Competencies
Integrity
Honesty
Trustworthiness
Professionalism
Leadership Skills
Team management and collaboration
Coaching and mentoring
Staff improvement and supervision
Ability to encourage teams
Technical Knowledge
Customer Interaction Optimization (OCI)
Acquire Customer (AC) processes
Manage Revenue Cycle (MRC)
Customer relationship administration systems
Low Voltage (LV) renovation and fault repair
Metering and billing systems
Credit administration insurance policies and directives
Contract management
Understanding of organizational processes
Technical Skills
Communication, planning, and control
Budgeting and operational planning
Knowledge of HV/LV running regulations
Computer literacy
Valid driver’s licence
Minimum Requirements
Qualification
National Diploma / National N Diploma (NQF Level 6, 240 credits) in one of the following:
Business Management
Communication
Marketing
Commerce
Engineering
Social Science
Accounting
Finance
Experience
Minimum three years’ client provider experience
Important Notes
If you do now not get hold of remarks inside 28 days after the closing date, think about your utility unsuccessful.
Eskom is dedicated to employment equity, diversity, and inclusion. Preference can also be given to under-represented companies in line with its EE plan.
Applicants with disabilities are stimulated to apply.
Eskom keeps a smoke-free place of business policy.