Fidelity Group
Job Description
Title: Project crew New Business Specialist – CCC Level two Agent
Reporting to: Technical or Outbound income supervisor relying on the ability set
Location: CCC Ulwazi Midrand
Overall Purpose of the role:
To force new sales, preserve a healthful purchaser base as nicely as make sure all present purchasers get hold of carrier with regards to Secure Home, Secure Connect, RiskWatch and FindU business. Drive success on different new enterprise possibilities that may additionally occur in future. CRM Superusers. Make Money for the enterprise through non-stop projects.
Achieve the required month-to-month targets, talking to at least forty purchasers a day. Booking a min of three income appointments/ technical carrier calls daily. Achieve QA and Attrition and Service Level targets.
Job Requirements & Other Attributes:
Computer Literate (MS Office, Email, Internet, Quality Assurance)
PSIRA registered will be an advantage
Able to work underneath pressure, Target driven, Self-motivated and Innovative
Accurate updating of reports
Understanding FindU, Safe City, Secure Guard, Secure Fire, Secure Home, Secure Connect and RiskWatch and different new FADT merchandise and services
Action orientated, planning abilities required, and Target driven
Skills need to encompass Motivating others, being patron centric, extremely good time management, trouble solving, force for one hundred percent accuracy, force for Results and capable to embody change. Work speedy and correct on more than one duties daily. Adapt without difficulty to change, keen to analyze and take on new initiatives as and when they arise.
Main duties:
Drive referral marketing campaign ensures 1-hour turnaround time on phoning all referral clients.
Drive referral marketing campaign and captured all leads in LSN.
Ensure all LSN referral leads have up to date popularity and consequence as nicely as no appointment motives up to date daily.
Drive referral marketing campaign and make certain no contact system constantly accompanied with all referrals being phoned 3-4 instances in
48 hours.
Achieve a 50% conversion leads to App Rate on referrals.
Support all queries despatched related to referrals nationally as and when arise.
When supporting with SL
Maintain Service Level at 90% for FY25
Maintain gross abandonment charge at 3.0%
When supporting with FindU
Achieve ask rep to help referral nothing older than modern month
Handling of Find-U e mail queue queries
Deleting Find-U consumer from Find-U patron cancellation document = All a listing is sending Mondays to be completed
Mondays
Achieve FindU, Web leads and Referral e mail Q reply time of much less than three hours
Working on Open leads = Referral, Facebook, Web, Business partners, lead referrers, POC and MOUs to book
appointments or replace no appointment reasons.
Achieve income price range KPI’s daily, weekly, and monthly.
Achieve 4th strive no contact on all open leads nothing older than cutting-edge month for Web and Social, for referrals and enterprise companions forty eight hours.
Capturing, Handling and courtesy calls to Residential Enquiries from the employer varieties received.
Removing Safe town and Secure furnace on purchasers trying to decide out.
Courtesy calls for Secure fireplace Opting in Fire and undertaking selling.
Become CRM superusers and instruct and aid different team of workers in the CCC.
Maintain lead to appointment at 85% Avg.
Balance with business enterprise each day to get a month-to-month min stability of 99%.
Ensure min 2-hour cellphone again on all internet and social media clients.
Achieve a Web enquiries appointments conversion fee of 50%.
Web enquiries: The common “No contact” Web enquiries ought to be = 5% and less
Do welcome calls on new received clients.
Assist with all new challenge position out, POC and MOU length till functioning a hundred percent and till it turns into a full time CCC requirement.
Assist with adhoc responsibilities as and when in line with commercial enterprise requirement.
Credit Control Bad debt listing phoning Tuesday to Friday.
ProCompare – cellphone and e book appointments may additionally be a requirement