Old Mutual Careers
Job Description
Working intently with the Business Growth & Development Manage, the Senior Relationship Officer SME will make certain implementation of income & enterprise increase techniques and at the identical time make certain great of the MSME book. The holder will perceive enterprise increase opportunities, accumulate purchasers in location of jurisdiction, grant help first thru Faulu Business Account opening, control each day utilization in the direction of future lending and construct a substantial portfolio in each deposits & MSME making sure first-rate customer experience.
- KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
Achievement of fine portfolio to meet objectives <3 percent for above 30 days and nil for beneath 30 days.
Timely mortgage recuperation and follow-ups to reduce delinquencies and enhance portfolio health.
Client acquisition, enlarge fee of MSME mortgage uptake and relationship management.
Increase revenues thru go promoting of different financial institution merchandise e.g. sale of cheque books, cell banking enrolment.
Active Deposit Mobilization to meet set targets.
KEY RESPONSIBILITIES
Proactively market and generate business, focusing on credit mobilization, mortgage disbursement, and average income growth.
Undertake ordinary calls and visits to clients to make sure high quality relationship administration and consumer satisfaction.
Cross promote all Faulu merchandise and offerings to each current and possible customers making sure most penetration and patron retention
Business increase initiatives which includes advertising activities, new enterprise signal ups, new partnerships etc.
Prepare credit score appraisals, evaluation and current to the Branch Credit Committee conferences in addition evaluation & recommendations.
Adhere to cutting-edge procedures, processes, memos and circulars as may also be issued from time to time.
Address all patron queries inside stipulated Service Level Agreements (SLAs).
Monitor the portfolio first-rate on a day by day foundation and proactively institute remedial actions.
Conduct everyday visits and follow-ups with clients to make sure delight and foster long-term relationships
Promote Digital Banking adoption via onboarding and helping clients on utilization of Digital Banking structures (Digi Cash, Internet Banking USSD Code)
Provide ongoing assist to Sales Consultants to beautify their productiveness and effectiveness.
Recruit, train, and manipulate enterprise banking companions whilst monitoring their performance, supplying assist and making sure compliance with banking policies.
Liaison with the department management team, nearby authority i.e. chiefs, opinion leaders to beef up mortgage collections
- SKILLS, KNOWLEDGE & COMPETENCIES
Business administration skills
Credit administration competencies Supervisory skills
At least five years as a Universal Banker in MSME business
Lending arms on ride of at least three years.
Competencies Required
Good verbal exchange
Interpersonal skills
Team leader/player
- QUALIFICATIONS & EXPERIENCE
Education
Business associated diploma from a identified university
Professional Qualifications
Accounts Qualification Section four of CPAs
Additional Qualifications/Experience (Preferred, Not A Requirement)
Master’s degree
- ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be accountable for making sure adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and procedure necessities inside Old Mutual and its subsidiaries. This consists of execution of client due diligence processes, making sure compliance with Know-YourCustomer (KYC) standards, conducting ongoing and stronger due diligence, and preserving facts quality. Additionally, the function entails figuring out and monitoring manageable AML, Sanctions, or Compliance breaches and uncommon activities, and escalating these issues to the Risk and Compliance Office for similarly action.
Skills
Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Education
NQF Level three & NQF Level two – Below faculty leaving
Closing Date
30 December 2026 , 23:59